C1000 Privacy Policy — User Information Protection
We are committed to protecting the privacy and security of every c1000 user's personal information.
Last updated: January 2026
1. Information We Collect
When you use the c1000 platform, we collect several categories of information to enable us to deliver a secure and fully functional service. The information collected includes:
- Account Information: Full name, email address, phone number, date of birth, and encrypted password collected during registration.
- Identity Information: Identity verification documents such as a copy of your ID card or passport, submitted during the account verification process.
- Payment Information: Payment method details in MYR, including bank account holder name, partially masked account number, and deposit and withdrawal transaction records.
- Device & Browser Information: IP address, device type, operating system, browser version, screen resolution, and other technical data collected automatically when you access the platform.
- Usage Data: In-platform activity records including games played, bets placed, session duration, and interaction history with the interface.
- Cookies: Data stored on your device for session verification, language preferences, and improving your overall experience.
2. How We Use Your Information
C1000 uses collected information solely for legitimate purposes directly related to the provision of platform services. The primary purposes are as follows:
- Processing account registration, identity verification, and user login management.
- Processing deposit and withdrawal transactions in MYR securely through supported payment methods.
- Providing effective customer support and resolving enquiries or complaints promptly.
- Monitoring account activity to detect and prevent fraud, money laundering, or misuse of the platform.
- Analysing usage patterns to improve platform performance, refine the interface, and introduce new features.
- Sending important notifications related to your account, transactions, policy changes, and relevant promotions (with your consent).
- Complying with applicable laws, regulations, and directives from relevant authorities in Malaysia.
C1000 will not use your information for any other purpose without obtaining your consent first.
3. Cookies & Activity Tracking
The c1000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies used are as follows:
- Session Cookies: Used to maintain your login during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your language preference, display settings, and other preferences so you don't have to reconfigure them each time you access the platform.
- Analytics Cookies: Collecting anonymised data on how users interact with the platform to help us understand usage patterns and improve our services.
- Security Cookies: Helping detect and prevent fraudulent activity, and ensuring only authorised users can access their accounts.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
C1000 stores user information on servers protected with SSL encryption and multi-layered security measures. Access to personal data is restricted to staff who require it to carry out their duties. All passwords are stored in encrypted form and cannot be read by anyone, including c1000 staff.
MYR payment information is processed through channels that comply with industry security standards. We do not store full bank account numbers or card details in our systems.
Third-Party Sharing
C1000 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Registered payment service providers for processing your MYR transactions.
- Technology service providers who assist in platform operations, subject to strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies when required by Malaysian law.
- Successor entities in the event of a business merger or acquisition, with prior notice given to users.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a c1000 User
As a c1000 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete information held in our records.
- Right to Erasure: You may request the deletion of your personal information, subject to applicable legal requirements and relevant record retention obligations.
- Right to Object: You have the right to object to the processing of your data for certain purposes, including marketing communications.
- Data Portability Rights: You may request a copy of your data in a machine-readable format for transfer to another service.
To submit any request relating to the rights above, please contact the c1000 support team by email at: [email protected]. We will process your request within a reasonable timeframe in accordance with applicable laws.
Changes to This Privacy Policy
C1000 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform or their registered email before the changes take effect. It is the user's responsibility to review this page periodically.
For any questions about this Privacy Policy, contact us at [email protected] or visit FAQ for quick guidance. You can also log in to your account and contact live support via the in-platform chat.
Questions About Your Data Privacy?
The c1000 team is here to help you understand how we protect your information. Contact us or check our FAQ for more details.